Terms & Conditions
Scotia Roots Ancestral Tours of Scotland is division of Scotia Roots ('the Company')
Lynburn, Claredon Place, Dunblane, UK, FK15 9HB
Lynburn, Claredon Place, Dunblane, UK, FK15 9HB
These Terms & Conditions (the "Agreement") describe what you are legally entitled to expect from us, in addition to your obligations as a customer. The terms "the Company", "we", "us" and "our" refer to 'Scotia Roots Ancestral Tours of Scotland', which is a division of Scotia Roots. The term "you" refers to the customer visiting our website, booking a reservation through us or otherwise using our services.
By booking your tour with the Company or using our website, you are agreeing to be bound by the terms of these Terms & Conditions. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in (1) the cancellation of your tour booking, (2) your forfeiture of any monies paid for your tour.
You represent and warrant that (1) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (2) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (3) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.
We only provide exclusive and private tour services which are intended for your group only. We do not add other groups to your tour, nor do we accept bookings for individuals joining together to fill our seats. Our tours are not designed for split groups and your booking may be cancelled if we suspect this is the case.
All tour prices are quoted per tour, calculated on a daily basis and are dependent on the number of persons on the tour. All prices are quoted in Pounds Sterling (GBP). Tour prices include exclusive use of a private vehicle, the services of a driver/guide, car parking fees, transfers and local taxes. If your tour includes a ferry crossing, the costs associated with them (include those for the guide) will be highlighted to you, prior to booking. By making payment of a deposit you hereby agree to these Terms & Conditions.
Please note that tour prices do not include admission fees to any paid sites, hotels, meals, ferry costs or tips.
Tour prices are final at the time of booking. If you do wish to amend or adapt any portion of your tour, following the payment of the balance, we will do our utmost to accommodate you, though some changes may incur an extra cost. Any amended totals will be highlighted to you prior to payment of the balance.
Tour booking and Payment
A 20% deposit is required at the time of booking to secure your tour dates. The individual who pays the balance is deemed to have done so on behalf of the tour party. Payment of deposit will be taken as confirmation that you have read, understood and agree to these Terms & Conditions.
Payment of balance is due 8 weeks prior to your arrival in Scotland. If any bookings are made within eight weeks of your tour date, full payment will be requested for your tour.
In the unlikely event of any cancellation by the Company any monies paid by client will be fully refunded.
In the event of client cancellation prior to 8 weeks before departure date, at which time the balance of the tour price will become due, full payment minus deposit and any third party costs incurred, will be returned. In the event of a cancellation of multi day tours or overnight extended touring by the customer, cancellation charges shall be as follows: - Cancellation not less than 8 weeks prior - fully refundable less deposit. Cancellation 8 to 4 weeks prior - fully refundable less 75% of the value of the trip. Cancellation within 30 days - non-refundable. If the tour is reduced or cut short whilst on tour by the client no refunds are available under any circumstances.
Please note that we do not arrange or book accommodation, though we are happy to provide help, advice or recommendations. We believe that you are the best judge in regards to the type of accommodation that you wish to stay in during your holiday.
Please note that it is your responsibility to book accommodation which is within or very near to the particular town or city from which the tour leaves on any given day. Please Contact Us if you are unsure as to the proximity of your accommodation to the departure town or city.
The Company and its vehicle(s) are insured for passenger and third party claims, as required by law. However, whilst every care is always taken, customers' personal property is carried entirely at their own risk and no responsibility can be accepted for loss or damage thereto. Customers are therefore strongly advised to ensure that they carry adequate and relevant travel, medical and cancellation insurance. In the event of client illness, then the relevant client must accept responsibility for any medical costs incurred and the Company shall not be liable to refund any part of the tour cost. It is incumbent on each client to ensure that insurance cover held is both current and adequate for the particular needs of such client and/or group for which such client is responsible. All visitors from overseas must have insurance to cover accident and repatriation.
The Company accepts no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our negligence, in which case our liability is limited to a maximum of the tour cost. Any activities such as walks or visits to attractions are completely at the clients own risk.
The Company will use all reasonable means to ensure that the vehicle arrives on time to begin the tour and that it reaches its destination on time. The Company will not incur any liability whatsoever in the event of any delay due to causes or circumstances beyond its control.
Third Party Services
The Company website (www.scotiarootstours.com) may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of the Company and the Company is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. The Company is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by the Company of the site or any association with its operators.
Certain services made available via the Company's website (www.scotiarootstours.com) are delivered by third party sites and organisations. By using any product, service or functionality originating from the www.scotiarootstours.com domain, you hereby acknowledge and consent that the Company may share such information and data with any third party with whom the Company has a contractual relationship to provide the requested product, service or functionality on behalf of the Company's users and customers.
Changes to these Terms & Conditions
The Company reserves the right, in its sole discretion, to change the Terms under which www.scotiarootstours.com is offered. The most current version of the Terms will supersede all previous versions. The Company encourages you to periodically review the Terms to stay informed of our updates.